In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain from you when you visit our Site and use our products and services (“Services”).
By visiting the Site, or using any of our Services, you acknowledge that your personal information (information about an identified or identifiable individual, like your name or email address) will be handled as described in this Policy.
Your use of our Site or Services, and any dispute over privacy, is subject to this Policy including its sections on limitations on damages and the resolution of disputes.
The Information We Collect About You
We may collect information about you directly from you.
The type of information that we collect about you varies based on your interaction with our Site and our Services.
Information We Collect Directly From You. We will collect information directly from you when you interact with certain portions of our Site and contact us.
Contact Us. We will request personal information from you when you submit the form under the contact us tab. Your name, contact number and email address will be required in order for us to assist you with our products and offerings.
Information We Collect Automatically. We may automatically collect the following information about your use of our Site or Services through cookies, web beacons, and other technologies: your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Site and or use our Services; the referring webpage that led you to our Site; and a unique code assigned to your browser or device.
How We Use Your Information. We use your information, including your personal information (collectively “information”) for the following purposes:
- To provide our Services.
- To communicate with you about your use of our Services, to respond to your inquiries, to fulfil your orders, and for other customer service purposes, which may include communicating with you via email.
- To tailor the content and information that we may send or display to you, personalized help and instructions, and to otherwise personalize your experiences while using the Site or our Services.
- To better understand how users access and use our Site and Services, both on an aggregated and individualized basis, to improve our Site and Services and respond to user desires and preferences, and for other research and analytical purposes.
- To address legal requirements.
- To investigate, prevent, or take action regarding suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service, or other illegal activities, or to otherwise establish, exercise, or defend our legal rights.
How We Share Your Information
For purposes of the Data Protection Act 2018, We are the “data controller”.
Unless we are obliged or permitted by law to do so, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the Data Protection Act 2018. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- Internal record keeping;
- Transmission by email of promotional materials that may be of interest to you;
- Provide you with information about the products and services we offer;
- Provide you with a more personalised service;
- Conduct market research;.
- Your Data will only be released to third parties where you have given your positive consent (usually at the time of registration). You can change or update your communication preferences by contacting us on the information given below. Telephone data will only be released to carefully selected partners where it has been screened against the TPS register. Please note, if you request a call from one of our sponsors or selected partners this will override the TPS screening process.
- Facilitate communication between yourself and us;
- For analysis purposes or to build data products. In these instances, the information is aggregated and used in line with the Information Commissioner’s code of practice. These products will be of a marketing nature;
in each case, in accordance with this privacy policy.
After 28 days, data is archived for a period of 12-months thereafter it is destroyed.
Cookies and Other Tracking Mechanisms
We, as well as some of the companies whose products/services may be listed on our Site, use cookies and other tracking mechanisms to track information about your use of our Site or Services. We combine this information with other personal information we collect about you to develop a more complete profile about you, to improve your experience on our Site, to assist us with advertising and marketing, and as described in this Policy.
Cookies. Cookies are files that are transferred to your device through your web browser for record-keeping purposes.
Disabling Cookies. Our Site will not function properly without cookies enabled. At a minimum, certain cookies must be allowed in order to preserve your identity as you navigate the Site while logged in. If you wish, you can clear the cookies from your browser once you are completed on our site. However, the most effective way to control cookies on our Site is by using the Cookie Settings popup to set your preferences. If you clear your cookies after doing that, you will need to set your preferences again.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Your rights
Where we require personal data to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship, or to meet obligations placed on us. In all other cases, provision of requested personal data is optional.
In respect of your data, you will have the following rights to (which may be limited):
- Access your data
- Rectification of your data
- Restrict processing
- Object to processing in the form of direct marketing
- Data portability
- Lodge a complaint to the ICO
- Withdraw Consent
We hope that we can satisfy queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of marketing, you can email us.
If you are not satisfied with how we have responded to and/or handled any concern you have raised with us, please contact the applicable supervisory authority, being at present the Information Commissioner’s Office (or ICO) at: https://ico.org.uk/global/contact-us/
Contact Us
If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us via our email address on our homepage.
Changes to this Policy
We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.